** PLEASE NOTE: We have COVID-19 procedures in place to keep our team and customers safe so we are working at reduced capacity. We will update our shipping time in the banner on the homepage. If you have a FABRIC EMERGENCY please email email@example.com and we'll do our best to help you. Response time might be slightly longer than usual. THANK YOU FOR YOUR BUSINESS! Be safe!**
Does Knitpop have a mobile app?
We do, and it's awesome! Here are the links:
What is Knitcoin?
Our popular rewards program! Read more here.
Do you sell half yards?
We sell whole yards only.
How do I check the status of my order?
Please log into your account anytime to check the shipping status of your order. You will automatically receive a tracking notification when your order ships.
I placed an order but I forgot something, can I add it?
As long as the first order hasn't shipped yet, simply place a second order and your orders and yardage will be combined and shipping overage refunded.
Will yards be continuous?
Unless otherwise noted your yards will always be continuous. If there's no note and we can't supply continuous yards for some reason we will email you with options prior to shipping. See "What to expect during a Sale" for exceptions.
What is your turnaround time?
We ship next business day or quicker. We ship USPS Priority Mail (2-3 days) or UPS Ground - your choice. During big sales events processing times may be longer (see "What should I expect during a big sale?").
You may log into your Knitpop account anytime to check order status. If it hasn't shipped, please check your inbox and spam folder for any Knitpop emails (in case there is an issue) and feel free to reach out to us at firstname.lastname@example.org
How much fabric fits in a box?
Please visit our shipping page for more information.
Why am I being charged sales tax? I'm out of state.
Due to a supreme court decision (Wayfair vs South Dakota) there have been huge changes in the sales tax laws. Businesses (including Knitpop) are now legally required to charge sales tax in other states if they pass certain thresholds, in our case often the number of transactions per year, no matter how small. If you look closely at receipts from other online retailers or marketplaces like Ebay, Etsy and Amazon you'll notice you've been getting charged sales tax, for the same reason.
PLEASE NOTE: If you are a small business and have a resale certificate in your state, please read this and provide us with your certificate!
Do you offer bulk discounts?
Yes, Knitpop offers the following discounts on 5+ yards of a single full price fabric (custom prints & premium products excepted):
5+ yards of a single fabric 10%
10+ yards of a single fabric 20%
20+ yards of a single fabric 30%
The discount is automatically processed when you go to checkout. In the mobile app, it won't break it down by line item but you'll see it as an 'automatic discount' in the sub total.
Exclusions: Clearance, Sale and otherwise discounted items; no other discounts may be applied.
Do you sell Knitpop Gift Cards?
Why yes we do! You'll find them here.
How do Knitpop Gift Cards work?
Gift Cards are generated immediately after checkout and emailed to you, the purchaser. You can then forward the email to the lucky recipient. Gift cards can carry a balance so you can use them on multiple purchases. If you forgot your balance, please email us and we can check for you. Please note: Gift Cards are excluded from the Rewards program including the 25% first time purchase rewards. You can't earn or redeem Knitcoin to purchase Gift Cards.
Can I use Knitcoin to pay for my order AND use a discount or gift code?
The system can only handle one discount per order so Knitcoin can not be redeemed in combination with another discount or gift code. You may use one or the other.
I am local, can I pick up?
Certainly, by appointment. Please use code LOCALPICKUP and leave a comment during checkout. We will email you when your order is ready to set an appointment for pickup.
What can I expect during a Sale?
- We will not be emailing to offer substitution during a sale due to the following reasons: non-continuous yardage, out-of-stock, or flawed items. Out-of-stock or flawed items will be refunded.
- Continuous yards not guaranteed: We will do our very best to ship continuous yards but unexpected issues may arise, such as flaws within large bolts and manufacturer quantity (measuring) discrepancy. This affects a small percentage of orders. During a big sale, hundreds of yards sell at once, causing an item sell out before we can give warning that pieces may not be continuous. If you must have continuous yards, please add THIS ITEM to your order and we'll automatically refund any non-continuous yards when shipping: we will not be notifying of non-continuous yards via email.
- Out-of-Stock items will be refunded automatically. Substitutions will not be offered during this sale.
- Multiple orders will be combined automatically, as long as existing orders have not yet shipped, and shipping overage will be refunded.
- Turnaround times will be extended by up to 2 weeks. If you have a fabric emergency, please email us - email@example.com .
- Bulk, promotional or wholesale discounts do not apply to sale items.
- No retroactive discounts for orders placed before the sale began.
- If you have a purchased Gift Card (not giveaway/promo etc) you may checkout and leave your gift code in comments. You will be refunded for the amount of your gift code. No need to email. Other codes / bulk discounts may not be combined with a sale. No 'double dipping'.